All orders in Australia are shipped from our warehouse located at:

【Unit L/61-65 Roberts Rd, Greenacre NSW 2190, Australia】

Orders are typically processed within2-5 business days, excluding weekends and public holidays. During peak periods or restocking, processing may take slightly longer. We will notify you via email if delays occur.

All orders placed in the Other regions are shipped from our warehouse located at:

[Yurun Intelligent Manufacturing Industrial Park, No. 1, Binnong Third Road, Beimen Lane, Tianxin Village, Huangjiang Town, Dongguan City, Guangdong Province, 523000, China]

Orders are typically processed within 2-5 business days (excluding weekends and holidays). Processing times may be slightly longer during peak periods or restocking periods. We will notify you of any delays via email.

Australia Domestic Shipping

We offer the following domestic shipping options:

• Standard Shipping (Australia Post Parcel Post): Estimated 2–6 business days.

International Shipping

• We ship internationally to the following countries. International shipping rates and delivery times will be calculated at checkout.
• Standard International Shipping: 7-14 business days(depends on regions)
  

Shipping Fees

Shipping fees are automatically calculated at checkout based on your location, parcel weight, and chosen shipping method.

Orders over 【US$39】 qualify for one free international express delivery (if applicable).

International Shipping

We ship to multiple countries and regions worldwide.

International shipping fees, delivery times, and carriers will be shown at checkout.

Please note: Import duties, taxes, or VAT may be charged by the destination country and are the responsibility of the recipient.

All orders over $39 qualify for one free international express delivery. If you do not meet this requirement, please refer to the following shipping fees.

Countries/Regions	Cost	Shipping Time
United States	$5(can be waived on orders over $39)	6-12 Business Days
Australia	$5(can be waived on orders over $39)	2-6 Business Days
Mexico	$5(can be waived on orders over $39)	7-14 Business Days
Korea	$5(can be waived on orders over $39)	7-14 Business Days
Japan	$5(can be waived on orders over $39)	7-14 Business Days
Hong Kong	$5(can be waived on orders over $39)	3-7  Business Days
United Kingdom	$5(can be waived on orders over $39)	7-14 Business Days
France	$5(can be waived on orders over $39)	7-14 Business Days
Singapore	$5(can be waived on orders over $39)	7-14 Business Days
Indonesia	$5(can be waived on orders over $39)	5-10 Business Days
Thailand	$5(can be waived on orders over $39)	5-10 Business Days
Malaysia	$5(can be waived on orders over $39)	5-10 Business Days
Germany	$5(can be waived on orders over $39)	7-14 Business Days
Philippines	$5(can be waived on orders over $39)	5-10 Business Days
Taiwan	$5(can be waived on orders over $39)	5-10 Business Days
Vietnam	$5(can be waived on orders over $39)	5-10 Business Days
India	$5(can be waived on orders over $39)	5-10 Business Days
Spain	$5(can be waived on orders over $39)	5-10 Business Days
Egypt	$5(can be waived on orders over $39)	7-14 Business Days
Canada	$5(can be waived on orders over $39)	7-14 Business Days

 

Not Supported Countries

• We currently do not ship to the following countries:
• All countries not listed in supported countries section

Tracking

A tracking number will be provided for all shipped orders. Please allow up to 24 hours for tracking to update after dispatch.

Lost or Damaged Parcels

If your parcel is lost or damaged in transit, please contact us at 【care@sher.design】 within 7 days with your order details and photos. We will assist in filing a claim with the carrier.

Unsuccessful Delivery Attempts & Common Causes

If a delivery attempt is unsuccessful, the carrier may leave a notice or attempt to contact you. In some cases, packages may be held at a local post office or a pickup point. It is the customer’s responsibility to follow up with the carrier and arrange for pickup.

Common reasons for delivery failures include:

1. No one available at the delivery address: If no one is home to receive the package, and there is no secure place (e.g., a mailbox or designated safe drop-off point), the carrier may not leave the package.
2. Lack of a secure drop-off location: If the delivery location does not have a secure area, such as a mailbox or porch, the carrier may decide to hold the package for pickup or attempt redelivery.
3. Incorrect address information: Incomplete or incorrect shipping details can also lead to failed deliveries.

If your delivery attempt fails, our customer service team will provide you with the contact information for the local courier responsible for the final delivery. At this point, it will be necessary for you to contact the courier directly to arrange a redelivery or to collect your package from the designated location.

To avoid the package being returned or discarded, please ensure you follow up with the courier within their specified time frame for pickup or redelivery.

Customs, Duties, and Taxes

• SHÉR Socks is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
• SHÉR is an Australian company, and all orders from Australia are subject to the corresponding taxes, which you will see automatically calculated when you check out your order.

Shipping & Handling Restrictions

• Warranty issues and manufacturer restrictions prevent us from shipping certain products to all geographical locations. You'll be notified while placing your order if we're unable to ship specific items to the address you've selected.

Discreet Packaging

• Your privacy is important to us and our discreet packaging ensures that you are the only one getting excited by the parcel - to others it may look a little boring. Package contents are never displayed on the outer label for orders shipping within Australia.