Privacy policy

Privacy Policy

This Privacy Policy describes how SHÉR (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from https://sher.design (the “Site”).

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, “Personal Information” refers to any information that can uniquely identify an individual.

Device Information

Examples of Personal Information collected:

Web browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and interactions with the Site.

Purpose of collection:

To load the Site accurately, ensure security, and perform analytics to improve user experience and Site performance.

Source of collection:

Collected automatically through cookies, log files, web beacons, tags, or pixels when you access the Site.

Disclosure for a business purpose:

Shared with Shopify, Google Analytics, Meta (Facebook), and logistics or analytics service providers as necessary.

Order Information

Examples of Personal Information collected:

Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Purpose of collection:

  • To fulfill your order and process payments
  • To arrange shipping and delivery
  • To provide order confirmations and invoices
  • To communicate with you regarding your purchase
  • To screen orders for potential fraud or risk
  • To provide marketing communications (only in line with your preferences)

Source of collection:

Collected directly from you.

Disclosure for a business purpose:

Shared with Shopify, payment gateways, logistics partners, and customer service tools as required.

Customer Support Information

Examples of Personal Information collected:

Name, email address, order details, shipping information, and communication records.

Purpose of collection:

To provide effective customer support and after-sales service.

Source of collection:

Collected directly from you.

Disclosure for a business purpose:

Shared with Shopify and customer support or automation tools used by SHÉR.

Minors

The Site is not intended for individuals under the age of 18.

We do not knowingly collect Personal Information from children. If you believe that a minor has provided us with Personal Information, please contact us so we can delete such information promptly.

Sharing Personal Information

We share your Personal Information with service providers to operate our business and fulfill contracts with you. For example:

  • We use Shopify to power our online store. You can read Shopify’s Privacy Policy here:

    https://www.shopify.com/legal/privacy

  • We may disclose Personal Information to comply with applicable laws, regulations, legal processes, or lawful requests from authorities, or to protect our legal rights.

Behavioural Advertising

We may use your Personal Information to provide you with targeted advertising or marketing communications we believe may be of interest to you.

For example:

To learn more about targeted advertising, visit:

http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising via:

You can also opt out through the Digital Advertising Alliance:

http://optout.aboutads.info/

Using Personal Information

We use your Personal Information to:

  • Offer and sell products
  • Process payments
  • Fulfill and ship orders
  • Communicate with you
  • Provide customer support
  • Inform you about new products, services, or promotions (where permitted)

Lawful Basis (GDPR)

If you are a resident of the European Economic Area (EEA), we process your Personal Information under the following lawful bases:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Protection of vital interests
  • Public interest tasks
  • Legitimate interests that do not override your fundamental rights

Retention

We retain your Personal Information for our records unless and until you request deletion.

For more information, see Your Rights below.

Automatic Decision-Making

We may engage in limited automated decision-making for fraud prevention.

Shopify may use automated systems that:

  • Temporarily block IP addresses with repeated failed transactions
  • Temporarily restrict credit cards linked to fraudulent activity

These measures do not produce legal or significant effects on individuals.

Your Rights

GDPR (EEA Residents)

You have the right to:

  • Access your Personal Information
  • Request correction or deletion
  • Request data portability

To exercise these rights, contact us using the information below.

Your data may be processed in Ireland and transferred to other countries (including Canada and the United States). For more details, see Shopify’s GDPR documentation.

CCPA (California Residents)

You have the right to:

  • Know what Personal Information we collect
  • Request correction or deletion
  • Request data portability

You may also designate an authorized agent to submit requests on your behalf.

Cookies

We use cookies to enhance your browsing experience, analyze traffic, and support essential site functionality.

Cookies Necessary for Site Functionality

Name Function
_secure_session_id Navigation through storefront
cart Shopping cart
checkout_token Checkout
secure_customer_sig Customer login
storefront_digest Customer authentication

Analytics & Reporting Cookies

Name Function
_shopify_y Shopify analytics
_shopify_s Shopify analytics
_landing_page Track landing pages
_orig_referrer Track referrals

Cookies may be session-based or persistent, lasting from 30 minutes up to two years.

You can manage cookies through your browser settings. Note that disabling cookies may affect site functionality.

Do Not Track

We do not alter our data collection practices in response to “Do Not Track” signals due to lack of industry standards.

Changes

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Contact

If you have questions, concerns, or would like to exercise your privacy rights under this Privacy Policy, you may contact us:

Email: care@sher.design

Mailing Address (Australia):

SHÉR

Unit L/61-65 Roberts Rd

Greenacre NSW 2190

AUSTRALIA

If you are not satisfied with our response regarding your Personal Information, you may also contact the relevant data protection authority in Australia:

Australian Privacy Regulatory Authority

The Office of the Australian Information Commissioner (OAIC) is the primary privacy regulator in Australia that can assist with privacy complaints and disputes under the Privacy Act 1988.

OAIC Contact Details:

  • Website & Complaint Forms: https://www.oaic.gov.au/contact-us
  • Phone (within Australia): 1300 363 992
  • Phone (international): +61 2 9942 4099
  • Mailing Address: GPO Box 5288, Sydney NSW 2001, AUSTRALIA

You can use the OAIC online enquiry form or complaint form on their website to raise any concerns about how your personal information has been handled.

Last updated: 2026/02/02